How is payment processed? Are deposits required?
Along with a signed contract, a $100 security deposit is required in order to secure your party date. This deposit does not apply towards your rental balance, however it is refundable if there is no damage or excessive cleaning is necessary.
What happens if I need to cancel?
If for some reason a cancellation is needed, the deposit will be kept as a rain-check for one year from the cancellation date. Cancellations must be done at least one week in advance to avoid losing your deposit.
What is the max capacity of the bounce houses?
A maximum occupant capacity of 4-5 adults, or the 6-8 kids with a maximum weight capacity of 800 pounds, whichever is exceeded first.
What surfaces do you set up on?
We can set up on grass, turf, asphalt, concrete, pavers, inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.
What form of payment do you accept?
We accept Venmo, PayPal, Apple pay, and cash. If paying by cash, please have the exact change as we do not carry cash. Payment in full is due 7 days prior to the event date.
What is your weather policy?
Rain: We know that weather is the one thing we can’t control. Should there be a high possibility of rain on your party date, our equipment is not waterproof and your bouncer rental will need to be rescheduled for the safety of your guests.
Wind: One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.
The last thing we want our clients worried about if needing to postpone a party is missing out on their bouncer experience. We will work with you! Your deposit will be held and you will be able to reschedule for any date within one year.
Do you set up at parks?
We are fully licensed/insured and prepared to deliver to any park that allows inflatables. Please consult with the city or park directly for further assistance. you will need to ensure that there is an electrical hookup or generator available to power the blower and pump the inflatable. We are happy to provide proof of insurance upon request.
Are balloons included?
Balloons are not included in your bounce house rental however can be added on! We typically suggest a 12-15ft garland for bounce houses and we are happy to create a custom garland based on your preference and vision.
Are generators included?
If needed, we offer generator rental separately for an additional fee. Generator rentals are typically necessary in situations in which electrical power is not available on event grounds, like at a public park.
Where do you deliver?
We are happy to provide free delivery within 25 miles of 92071. These areas may include but are not limited to Del Mar, Poway, La Jolla, Mission Beach, Point Loma, Coronado, Clairemont, North Park, La Mesa, Spring Valley, El Cajon, Santee and more! Delivery fees may apply to surrounding areas.
What are the bounce house rules?
- No shoes
- No food or drinks
- No glitter or confetti
- No fur babies
- No sharp objects
- No summersaults or climbing walls
- No face paint, silly string, pens, markers or
- Adult supervision at all times
- Have fun!
Our bounce houses are fully white and it is crucial we keep them clean. The above mentioned items would stain and damage our inflatables and ultimately require us to charge our clients for repairs or replacement.
How will I know when Upscale Bounce House is on their way?
Communication is KEY for us, from before you book to after your event is complete. We always text you when we’re on the way, what time our GPS says we’ll arrive, and who will be arriving at your house to make sure you feel safe knowing who is coming to your home or venue.